Patrick’s Products

CAPSTONE PROJECT: Project “Bird Brain”

During my Climatebase Fellowship, I worked on a project to address habitat loss impacting our most vulnerable bird species. By being able to connect “Citizen Scientists” aka Birders and nature enthusiasts directly with conservation organizations, they could proactively protect these critically endangered birds. This particular project focused on the vulnerable Piping Plover, a small shorebird that nests along the beach.

You can watch my presentation here:

Provider Portal

At Delta Dental, the Provider Portal completely digitized a dental office’s operations, automating workflows and facilitated communication between the insurance company and the provider. This digital tool reduced the need for physical paperwork saving both the provider and the company millions in paper costs and downstream impacts to the customer contact center.

Provider 360 / PEGA

At Delta Dental, PEGA Systems simplified case processing between the transactions providers took in tools like Provider Portal and streamlined communication between the two. P360 provided analytics for performance monitoring and continuous process improvements to improve the relationship between Delta Dental and their network of providers

Blubyrd

This mobile app was built to aid birdwatchers with bird identification and give insights into the number of different birds they tracked in the field, enhancing their overall birdwatching experience contributing to larger citizen science efforts. From 2016-2017, this app was officially sponsored by the Oakland Parks Department and used by the Golden Gate Audubon Society.

Vendor Portal

At One Kings Lane, the Vendor Portal was an online platform that facilitated the collaboration between our company and our third-party vendors. VP allowed vendors to manage goods, access their orders, and view their invoices where they would be paid. VP enhanced communication, streamlined operations, and supported efficient supply chain management between our customers and fulfillment center

Microsoft Dynamics AX

At One Kings Lane, AX was integrated into homegrown tools like Vendor Portal by offering real-time inventory updates and streamlined order processing for efficient order fulfillment. This ERP solution enhanced both billing reconciliation and inventory management

Salesforce Cloud

At Robert Half, Salesforce’s suite of cloud applications empowered staffing professionals aka sales recruiters to efficiently source for job seekers and leads on companies looking for temp/permanent staff. This application streamlined lead management, client relationship nurturing, personalized marketing campaigns, and provided data driven insights into the placement data of our candidates. Getting them off their old books of business and onto the CRM was a different story…

Patrick’s Capabilities

Scalable AI Solutions

Translating complex business challenges into AI- and data-driven solutions is the key to business in 2025 and beyond. By aligning cross-functional teams around scalable systems, intelligent automation, and continuous learning, these tools can be developed for unprecedented productivity outcomes. I’ve gained a strategic grasp of big data, NLP, deep learning, and decision modeling bridging the gap between users, engineers, and emerging technologies—driving measurable impact through thoughtful, ethical, and user-centered product design.

Data Analytics

At Robert Half, building robust data powered visuals was crucial for making informed product-led decisions. The data needed to be clear and easy to interpret in order to effectively communicate understanding to stakeholder groups. I specialized in using tools like DOMO, Tableau, and Salesforce for report building and data dashboards

Strategic Planning

In all my product roles, long term thinking and planning was a critical component to the success in the job. I was responsible for creating product roadmaps addressing critical challenges my customers faced and worked backwards on an implementation plan. At the same time, I need to think at a high level of what outcomes we were looking to achieve based on our business partner relationships and ensure the dots were being connected between teams.

Customer Discovery and Process Improvements

At Delta Dental, I was responsible for knowing my customer’s pain points and optimize areas where the provider applications could be improved to streamline operational efficiency and be more digital vs. paper driven. I employed a number of frameworks including creating customer journey maps, opportunity solution trees, and end-to-end internal process flows to ensure the right solutions were being worked on