Robert Half International (RHI) is a fortune 500 Staffing Company specializing in temporary and permanent job placements for office, accounting, legal, and technology roles with branches all across the globe.

During my time there, they were in the process of implementing a global digital transformation strategy. This meant that teams across the organization would no longer be using individual books of business for their candidate/client leads and sales stats would no longer be written on whiteboards. At the same time, the company made a major investment in purchasing all of Salesforce’s cloud applications (Marketing, Einstein, Community, etc.) in keeping all their job placements, leads, and candidate pipeline funnel all within a single source system.

Product Adoption Reporting

As a Product Manager, I was in charge of reporting out on the usage of all Salesforce features, which I built via a tool called DOMO. I had a homepage, which I broadly shared with my fellow PMs and Senior Leaders. By increasing visibility into the usage of the various salesforce features, this lead to a 25% faster turn around time in candidate placements and job order generation.

Job Poster Enhancements

At the same time, I was put in charge of optimizing some of the core functionality Salesforce Front Office. Over the course of 2 release cycles, I built an enhancement to our Job Posting functionality, which required additional validations to prevent our recruiters from including email addresses in the job posting. By implementing an error check on the job posting submission, we were able to keep candidates applying within our job apply funnel and not email recruiters directly. This improved our ability to track job applies leading to the aforementioned faster sales cycles.

Chatbot

During my early days supporting our product team’s goals of increasing quality candidate and client leads, I was tasked with providing a scorecard of our users engaging with our Chatbot; a product created by KORE and integrated with our internal version of Salesforce Live Agent. This scorecard measured what times of day had the most engagement, determined job seekers vs. companies needing talent, and successfully converted leads and added them to the candidate/client pipeline, which ultimately became job placements.